Frequently Asked Questions

You can book your ride with drive24 by phone, via WhatsApp, through our online booking form, or by email at [email protected]. Whether it's a spontaneous ride, regular routes, or a reliable airport transfer – our friendly taxi and car service will get you to your destination safely, on time, and in comfort.

With drive24, spontaneous rides are usually possible within just a few minutes – subject to availability. For planned rides, such as doctor's appointments or airport transfers, we recommend booking at least 12 hours in advance to ensure smooth planning.

Yes, absolutely! With drive24, we transport you not only within the city but also to destinations outside the city or to other cities. Whether it's a long-distance ride, train station or airport transfer, business meeting, or private ride – we'll take you to your destination reliably, safely, and comfortably.

Yes! At drive24, cashless payments are available at any time. We accept debit and credit cards as well as Apple Pay, Google Pay, and payments via smartwatch. This guarantees you a fast, secure, and simple payment process – entirely without cash.

Yes, with drive24 you'll arrive at all nearby airports on time and safely. Our airport transfer service ensures a relaxed journey – including luggage assistance on request.

Yes! drive24 picks you up directly at the airport and takes you comfortably to your destination. Simply provide us with your flight number and arrival time – we track any delays and automatically adjust the pickup time.

Yes, of course. With drive24, you can plan regular rides in advance – e.g. for commutes, doctor's appointments, dialysis or therapy rides. We're happy to save your routes as a regular customer option, so you can book rides quickly without re-planning.

Yes, drive24 has comfortable vehicles with high entry points, plenty of space, and room for walking aids or folding wheelchairs. Our drivers are trained in assisting passengers with limited mobility and are happy to help with boarding and alighting.

Transparency is important to us. Since our fares depend individually on the pickup location, day of the week, and time (e.g., night or weekend rates), costs can vary. For your orientation, we have compiled a few examples for you:

• Short distance within the city area (up to approx. 5 km): from approx. € 17.00
• Ride to the main train station: from approx. € 20.00
• Werder – Potsdam (city center): from approx. € 35.00
• Potsdam – Berlin Main Station (Hauptbahnhof): from approx. € 80.00
• Airport transfer BER: from approx. € 100.00
• Hourly booking / standby service (from 3 hrs): from € 65.00 / hr

All mentioned prices include statutory VAT. Would you like to know the exact price for your next ride? Simply send us a short message via WhatsApp or an email with your starting point and destination!

Our prices are transparent and fair. They are based on the distance driven and any waiting times. For long-distance rides or airport transfers, we offer fixed prices where possible – so you know the cost of your ride in advance.

Yes, of course! With drive24, you can book rides for family members, friends, employees, or clients. Simply provide the pickup address, the person's name, and a contact option.

All drive24 drivers have years of experience and excellent local knowledge. They are regularly trained on safety, service, and customer friendliness – for a professional and pleasant ride experience.

Yes, drive24 offers tailored transportation and shuttle solutions for companies. From regular business rides and employee transfers to courier services – we provide reliable services and, on request, a weekly consolidated invoice.